Frequently Asked Questions

What size are your cookies?

Our cookies are approximately 5cm x 5cm in size with exception of our round logo or stamped fondant cookies which can also be ordered in 6cm & 7cm sizes.

What flavour is your cookie?

Our cookies are a Vanilla sugar cookie. We find that a plain vanilla cookie makes for a smoother and cleaner base to decorate.

How much notice will you require for an order?

We will require at least 1 weeks notice to complete an order. This does not include shipping. Please refer to our shipping page for information regarding shipping times.

Do you have a gluten free option?

Unfortunately, we do not offer a gluten or allergy free option as we operate in such a small kitchen. We cannot guarantee that your cookies will not come into contact with other allergens.

This is also clearly stated on all of our packaging. Please be mindful when ordering.

How are your cookies packaged?

We package our cookies in clear cellophane cookie bags which are then heat sealed for freshness.

What is the shelf life of your cookies?

Our cookies will stay fresh 12 weeks from bake date.

What ingredients do you use in your cookies?

We used a vanilla base for our cookies and fondant icing for our decorating.

Please refer to our Ingredients page for full listing of ingredients used in our cookies. You will also find a nutritional panel also for your reference.

Every cookie we package will also come with these details on the packaging.

Can you create something that’s not listed on your website?

Yes! We love coming up with brand new designs! If you have an event or theme in mind, please use our custom enquiry form or email us at hello@kawaiicookieco.com.au. We would love the opportunity to come up with something unique together.

Where do you deliver?

We only ship within Australia. Please refer to our Shipping & Returns page.